ACCEPTABLE USE POLICY
The SOULFULHOSTING.COM Acceptable Use Policy (Policy) is
desiged to help protect SOULFULHOSTING.COM, SOULFULHOSTING.COM
Clients and the Internet community in general from irresponsible,
inappropriate or, in some cases, illegal activities. It
is the Client's responsibility to check the SOULFULHOSTING.COM
Web page for updates or modifications of the Acceptable
Use Policy.
General
SOULFULHOSTING.COM Clients shall not, nor shall they permit
or assist others who may or may not have authorized access
to Clients' sites, to abuse or fraudulently use EBOUNDARY.COM
facilities, products and/or services, including but not
limited to engaging in the following activities:
1. Obtaining or attempting to obtain unauthorized access
to any account or computer resource not belonging to that
user (i.e., spoofing ).
2. Obtaining or attempting to obtain service by any means
or device with the intent of avoiding payment.
3. Engaging in unauthorized access, alteration, destruction
or any attempt thereof, of any information belonging to
any SOULFULHOSTING.COM Client or end-user by any means or
device.
4. Knowingly engaging in any activity that will cause a
denial-of-service (e.g., synchronized number-sequence attacks)
to any SOULFULHOSTING.COM Client or end-user.
5. Using SOULFULHOSTING.COM products and/or services to
interfere with service to any user, host or network, including
but not limited to flooding networks, deliberately attempting
to overload a service and/or attempting to crash a host.
6. Using any kind of program, script or command, or sending
messages of any kind, that are designed to or that cause
any other party to interfere with a user's terminal session,
regardless of means, whether locally or via the Internet.
7. Transmitting on or through any SOULFULHOSTING.COM service
any material that is unlawful, obscene, harassing, threatening,
abusive, libelous or hateful, or encouraging conduct that
would constitute a criminal offense, give rise to civil
liability or otherwise violate any local, state, national
or international law, including but not limited to direct
or indirect threats of physical harm or the transmission
or display of child pornography.
8. Transmitting, distributing, or storing any information,
data or material in violation of U.S. regulation or law;
state regulation or law; common law; or the laws and regulations
of any jurisdiction in which SOULFULHOSTING.COM does business
and/or the violation emanates, is received and/or occurs,
including but not limited to material protected by copyright,
trademark, trade secret or any other proprietary-rights
statute. Examples of such might include posting, uploading
or otherwise distributing copyrighted material without the
consent of the copyright holder, except when pursuant to
the Fair Use Doctrine.
9. Violating the personal-privacy rights of others, including
but not limited to collecting and distributing information
about Internet users without their permission, except as
permitted by applicable law.
10. Intentionally omitting, deleting, forging or misrepresenting
transmission information, including but not limited to headers,
return-address information and IP addresses, or taking any
other action intended to cloak the identity or contact information
of the Client or its users.
11. Directly or indirectly violating U.S. laws and regulations;
or the laws and regulations of any jurisdiction in which
SOULFULHOSTING.COM does business and/or from which the violation
emanates, is received and/or occurs; or export-control laws,
including but not limited to those applying to software
and/or technical information.
12. Storing and/or distributing security-breaching materials
and/or tools, including but not limited to programs containing
viruses or "Trojan horses," tools to compromise
the security of other sites, tools to collect e-mail addresses
for use in sending bulk e-mail and/or tools used to send
bulk mail.
Policy on SPAM
1. E-Mail. Users may not send unsolicited e-mail messages
(i.e., not explicitly requested by the recipient), whether
or not the practice causes complaints from recipients, including,
without limitation, bulk commercial advertising, informational
announcements, charity requests, petitions for signatures
and political or religious tracts ("SPAM"), in
a way that could be expected to adversely impact SOULFULHOSTING.COM,
including, without limitation, using an e-mail account on
or through the SOULFULHOSTING.COM network to send spam,
or using the service of another provider to send spam or
to promote a site hosted on or connected to the SOULFULHOSTING.COM
network, either directly or indirectly. Users may not use
the SOULFULHOSTING.COM network to: send e-mail messages
that are excessive and/or intended to harass or annoy others,
especially if the recipient has made a request to cease
and desist; use the account to collect responses from unsolicited
bulk or commercial e-mail sent from accounts with other
providers; forward or otherwise propagate chain letters,
whether or not such messages solicit money or other items
of value, and whether or not the recipient wishes to receive
such mailings; continue to send e-mail messages to a recipient
who has indicated that he/she does not wish to receive them;
send e-mail with forged or missing TCP/IP packet-header
information; engage in "mailbombing" (sending
large quantities of unwanted or unsolicited e-mail to individual
e-mail accounts or copies of a single message to many e-mail
accounts); and/or send or receive e-mail messages in a manner
that violates the use policies of the recipient's Internet
Service Provider.
2. Inappropriate Software, Products and Services. Users
may not transmit, promote or otherwise make available any
software product or service that is either illegal or designed
to violate this policy. Such software products or services
include but are not limited to programs designed to send
unsolicited advertisements (i.e., "spamware"),
services that send unsolicited advertisements, programs
designed to initiate "denial-of-service" attacks,
"mailbomb" programs, and/or programs designed
to gain unauthorized access to networks on the Internet.
3. Usenet. Users who post messages to Usenet newsgroups
are responsible for becoming familiar and complying with
any written charter or FAQ governing the use of such newsgroups.
Regardless of such policies, users may not: post the same
message, or a series of similar messages, to one or more
newsgroups (excessive cross-posting or multiple-posting,
also known as "Usenet SPAM"); post binary files
to newsgroups not specifically named for that purpose; solicit
mail for any address other than your SOULFULHOSTING.COM
account(s) or service where doing so would manifest an intent
to harass others; post messages for the purpose of threatening,
harassing or intimidating others; post messages that infringe
on the personal or property rights of others (privacy rights
or copyrights, for example); cancel messages other than
those you originated, with the exception of official newsgroup
moderators performing their duties; post any message with
forged packet header-information; and/or post messages that
are excessive and/or intended to annoy or harass others,
including, without limitation, messages promoting chain
letters, pyramid schemes or make-money-fast schemes.
Security
SOULFULHOSTING.COM Clients are solely responsible for any
misuse of their account, even if the offending act or conduct
was committed by, results from or arises from the act, omission
or behavior of someone other than the Client. Thus, Clients
must take the necessary precautions to protect access to
and use of their accounts. SOULFULHOSTING.COM recommends
using passwords (which themselves must be kept secure) containing
at least six, if not eight characters, at least one of which
should combine upper and lower case letters and SHOULD NOT
CONTAIN or be based on any word or personal information
(i.e., birth date, social security numbers, etc.). Users
may not: share password and account access with unauthorized
users; use or attempt to use an account to breach the security
of another account or attempt to gain unauthorized access
to another network or server; attempt to obtain another
user's account password; attempt to circumvent user authentication
or security of any host, network or account (cracking),
including but not limited to accessing data not intended
for the user, logging into or making use of a server or
account not expressly authorized for the user or accessing
or probing the security of other networks; use or distribute
tools designed for compromising security, including by not
limited to password-guessing programs, cracking tools or
network-probing tools; and/or attempt to interfere with
service to any user, host or network (denial-of-service
attacks), including but not limited to flooding of networks,
deliberate attempts to overload a service and attempting
to crash a host.
Violations and Remedies
WARNING: Users who violate systems or network security may
incur criminal or civil liability. SOULFULHOSTING.COM will
cooperate fully with all investigations of violations of
systems or network security at SOULFULHOSTING.COM and/or
other sites, including but not limited to cooperation with
law enforcement authorities in the investigation of criminal
violations. EBOUNDARY.COM reserves the right to suspend
or terminate the account, or any part thereof, of any Client
who, in the judgement of SOULFULHOSTING.COM, fails to abide
by the policies contained herein. In addition, SOULFULHOSTING.COM
may take such equitable actions as it deems appropriate,
including but not limited to those more fully set forth
in the SOULFULHOSTING.COMMaster Service Agreement Terms
and Conditions, and may seek legal remedies for any damages
it may incur as a result of any violation of this Policy
or attempted misuse or abuse of the SOULFULHOSTING.COM network
facilities, products and services.
Client Responsibilities
Each SOULFULHOSTING.COM Client is responsible for the activities
of its subordinate customer base or end-users and, by accepting
service from SOULFULHOSTING.COM, agrees to ensure that its
customers abide by this Policy. Complaints about the customers
or end-users of a SOULFULHOSTING.COM Client will be forwarded
to the SOULFULHOSTING.COM Client's hostmas-ter for action.
If activity in violation of this Policy continues, then
the products and services of the SOULFULHOSTING.COM Client
may be subject to suspension, termination or other action,
without notice, as SOULFULHOSTING.COM in its sole discretion
deems appropriate. It is the Client's responsibility to
check the SOULFULHOSTING.COM Web page for updates or modifications
of the Acceptable Use Policy. SOULFULHOSTING.COM reserves
the right to modify the Acceptable Use Policy at any time
without notice. Currently, the latest Acceptable Use Policy
can be found at http://SOULFULHOSTING.COM/TERMS2.htm.
Indemnification
Clients will defend, indemnify and hold SOULFULHOSTING.COM
and its affiliates harmless from any and all liabilities,
costs and expenses, including reasonable attorney's fees,
related to any violation of the Acceptable Use Policy by
the Client or users of the Client's account, or in connection
with the use of service or the Internet, or the placement
or transmission of any message, information, software, or
other materials on the Internet by the Client or users of
a Client's account.
Monitoring Obligations
Clients acknowledge that SOULFULHOSTING.COM has no obligation
to monitor services in any way unless otherwise specified
by contract, but that SOULFULHOSTING.COM has a right to
monitor the service from time to time and to disclose any
information as necessary to satisfy any law, regulation,
ordinance or other government request, to operate the service
properly, or to protect itself or its subscribers. SOULFULHOSTING.COM
shall not intentionally monitor or disclose any private
e-mail message unless required by law. SOULFULHOSTING.COM
reserves the right to refuse to post or to remove any information
or materials, in whole or in part, that, in its sole discretion,
are unacceptable, undesirable or in violation of this Acceptable
Use Policy.
Payments and Fees
Credit cards that are declined for any reason are subject
to a $5.00 declination fee for each time the credit card
is declined. Service will be interrupted on accounts that
reach 7 days past due. Service interrupted for nonpayment
is subject to a $10.00 reconnect charge. Accounts not paid
by due date are subject to a $5.00 late fee. Accounts that
are not collectable by SOULFULHOSTING.COM may be turned
over to an outside collection agency for collection. If
your account is turned over for collection, you agree to
pay the company a "Processing and Collection"
Fee of not less than $30 and not more than $150.
Account Cancelation
Request for termination of user accounts must be made through
the SOULFULHOSTING.COM HelpDesk system. Termination requests
received will take effect immediately, no advanced arrangements
are necessary for shared hosting accounts. If a termination
request is received after your monthly fee has been charged
for the month no refund will be issued.
Dedicated server Cancelations require 30 days notice before
a cancelation request will be processed, all fees and charges
during this time will apply to the account and must be paid
in full at the time of cancelation.
